Terms and Conditions

Terms and Conditions · Bison Gear Sp. z o.o. · In force from 9 September 2026

1. General provisions

1.1 These Terms and Conditions set out the rules for using the online shop Bison Gear – Overland Accessories at bison-gear.com, operated by Bison Gear Sp. z o.o. They cover placing orders, accounts, payments, delivery, withdrawal from the contract, complaints and warranty.

1.2 Please read these Terms before you order. They are available on this page at all times and can be saved or printed.

1.3 Nothing in these Terms limits or excludes the rights that consumer law gives you. Where any provision here conflicts with a mandatory rule of consumer law, that rule applies.

2. Definitions

• Seller – Bison Gear Sp. z o.o., ul. Ciepła 16, 05-800 Pruszków, Poland, KRS 0001074441, NIP PL5342672188, REGON 527156636, share capital PLN 74,500.00 paid up in full.
• Shop – the online shop Bison Gear – Overland Accessories at bison-gear.com.
• Customer – anyone who uses the Shop or intends to.
• Consumer – a natural person entering into a contract not directly connected with their business or professional activity.
• Account – a free digital service giving the Customer access to order history and their data.
• Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights, as amended.
• Terms – this document.

A sole trader who concludes a contract that is not of a professional nature for them is treated as a Consumer under these Terms, in the cases provided for by the Consumer Rights Act.

3. Contact

Call and data charges depend on your telecom provider and may differ for international calls. Email is the fastest way to reach us and gives you a written record.

4. Technical requirements

To use the Shop and hold an Account you need an internet-connected device, a current web browser with JavaScript and cookies enabled, and an active email address.

5. Products, prices and orders

5.1 The Shop sells physical goods: overlanding and 4x4 accessories designed and manufactured by Bison Gear.

5.2 Descriptions, photos and prices are shown on each product page. Photos are illustrative; the binding description is the text on the product page.

5.3 You order by adding products to the cart and completing checkout. Before you confirm, you see the total price including delivery.

5.4 The sales contract is concluded when we confirm your order by email.

5.5 You are responsible for the accuracy of the data you enter, in particular the delivery address.

5.6 If we cannot fulfil an order, for example because the product is unavailable, we tell you without delay and refund any payment in full.

6. Account

6.1 Creating an Account is voluntary and free of charge. You can buy without one.

6.2 The Account gives you access to your order history, order status and your data.

6.3 The Account contract is concluded for an indefinite period when you complete registration, and we start providing the service immediately.

6.4 You may delete the Account at any time, free of charge, by asking us at contact@bison-gear.com. Deleting the Account ends the Account contract. It does not affect sales contracts already concluded.

7. Payments

7.1 Prices are shown in the currency selected for your location. For orders within the European Union prices include VAT. For orders to the United Kingdom prices include VAT and duties. For orders to the United States prices include duties. For other destinations, local taxes and duties may apply on top; see section 8.

7.2 Available payment methods are shown at checkout.

7.3 Promotions and discount codes do not combine unless we state otherwise.

7.4 The 5% discount for subscribing to the newsletter is valid for 72 hours from subscription and cannot be combined with other promotions or discount codes.

7.5 If payment is not received within the time shown at checkout, we may cancel the order.

8. Delivery

8.1 We ship from our warehouse in Poland to the address you give at checkout.

8.2 Delivery cost depends on the destination zone and the weight of the parcel. Full rate tables for every zone are on our Delivery and Returns page.

8.3 Free delivery thresholds:

8.4 Estimated delivery times after dispatch: Poland 1-2 business days, European Union 3-5 business days, United States and United Kingdom 5-7 business days, all other destinations 7-14 business days. These are estimates from our carriers and are not a guaranteed delivery date.

8.5 Duties and import taxes. Orders to the United States and the United Kingdom are shipped DDP (Delivered Duty Paid): all duties and import taxes are included in the price you pay at checkout and nothing is collected on delivery. For destinations outside the European Union other than the US and UK, duties and import taxes are set by local customs authorities and are payable by the recipient.

8.6 For Consumers, the risk of loss or damage passes on delivery. For Customers who are not Consumers, it passes when we hand the parcel to the carrier.

9. Right to withdraw from the contract (14 days)

9.1 As a Consumer you may withdraw from the contract within 14 days, without giving any reason. The period runs from the day you or a person you nominated takes physical possession of the goods. For an order delivered in several parcels, it runs from the last one. For the Account it runs from the day the Account contract was concluded.

9.2 To withdraw, send us a clear statement, for example by email to contact@bison-gear.com or by post to the address in section 3. You may use the model form in Appendix 1, but you do not have to.

9.3 Sending the statement before the 14-day period ends is enough to meet the deadline.

9.4 Sending the goods back. Return the goods to us no later than 14 days after you tell us you are withdrawing. The direct cost of returning the goods is yours.

9.5 Your refund. We refund all payments we received from you, including the cost of delivering the goods to you. If you chose a delivery method more expensive than our cheapest standard option, we refund the amount corresponding to that cheapest standard option. We refund within 14 days of receiving your withdrawal statement, using the same means of payment you used, unless you agree otherwise. You are never charged a fee for the refund.

9.6 We may withhold the refund until we receive the goods back, or until you give us proof that you have sent them, whichever happens first.

9.7 The right of withdrawal does not apply to goods made to your specification or clearly personalised, and in the other cases listed in Article 38 of the Consumer Rights Act. Where an exception applies to a product, we say so on the product page before you order.

10. Lack of conformity with the contract (2 years)

10.1 We are liable to Consumers for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years of that delivery.

10.2 If a lack of conformity becomes apparent within two years of delivery, it is presumed to have existed at the time of delivery, unless proven otherwise or unless that presumption is incompatible with the nature of the goods or of the defect.

10.3 If the goods do not conform, you may require us to repair or replace them. We carry that out within a reasonable time, free of charge and without significant inconvenience to you, and we bear the cost of return shipping for that purpose.

10.4 You may require a price reduction or withdraw from the contract if we refuse to repair or replace the goods, if we fail to do so properly, if the lack of conformity persists, if it is serious enough to justify it immediately, or if it is clear from our statement or the circumstances that we will not bring the goods into conformity in a reasonable time or without significant inconvenience to you. You cannot withdraw if the lack of conformity is immaterial.

10.5 To make a claim, email contact@bison-gear.com with your order number, a description of the problem and photos. You may also write to the address in section 3.

10.6 We reply to a Consumer’s claim within 14 days of receiving it. If we do not reply within that time, the claim is deemed accepted.

10.7 Every complaint about damage or a defect is handled by a person on our team, not automatically.

11. Commercial guarantee (24 months)

This section is the guarantee statement within the meaning of Article 17 of Directive (EU) 2019/771 and Article 43m and following of the Consumer Rights Act. It is provided to you on a durable medium together with your order confirmation.

12. Product reviews

12.1 Reviews shown in the Shop come from customers who bought the product from us. We use an independent review platform that matches each review to a real order and marks it as a verified purchase.

12.2 We do not publish reviews we have written ourselves or commissioned, we do not pay for positive reviews, and we do not delete a review because it is critical. We remove a review only if it is unlawful, offensive, contains personal data of third parties, or is unrelated to the product.

12.3 An average rating is calculated from all published reviews for that product.

13. Conformity of the Account

13.1 The Account is a digital service. We are liable to Consumers for its conformity with the contract under the Consumer Rights Act.

13.2 If the Account does not work properly, you may require us to bring it into conformity. If we refuse, or fail to do so in a reasonable time and without significant inconvenience to you, you may withdraw from the Account contract; you may also do so immediately where the law allows it.

13.3 We may change the Account only for valid reasons, at no cost to you, and without limiting your access to its existing features. If a change would materially and negatively affect your access, we tell you in advance on a durable medium and you may terminate the Account contract free of charge.

14. Complaints and out-of-court redress

14.1 Complaints about goods go through section 10; complaints about the Account through section 13. Either way, email contact@bison-gear.com.

14.2 We are not obliged by law to use any out-of-court dispute resolution body, and we have not committed to using a specific one. Consumers remain free to use the following, at their own initiative:

• the European Consumer Centres Network (ECC-Net), which advises on cross-border purchases within the EU, Norway and Iceland, free of charge: ECC-Net contacts;
• in Poland, the permanent consumer arbitration courts and the mediation procedure at the Trade Inspection (Inspekcja Handlowa), and the municipal or district consumer ombudsman (rzecznik konsumentów);
• consumer organisations and the equivalent bodies in your own country of residence.

14.3 Using any of these is voluntary and does not affect your right to go to court.

The European Commission’s ODR platform ceased operating on 20 July 2025 and is no longer available.

15. Personal data

15.1 We are the controller of the personal data you give us. What we do with it, on what basis, for how long, who we share it with and what rights you have is set out in full in our Privacy Policy.

15.2 Providing data is voluntary but necessary to conclude and perform the contract.

15.3 You can complain to the President of the Personal Data Protection Office in Poland, or to the supervisory authority in your own country.

16. Changes to these Terms

16.1 We may amend these Terms for valid reasons, such as a change in the law, a change in the way the Shop works, or a change in our contact details.

16.2 Holders of an Account are told by email at least 14 days before a change takes effect. If you do not accept it, you may terminate the Account contract free of charge before that date; termination takes effect immediately.

16.3 A change never applies to a sales contract already concluded. Your order is always governed by the version of these Terms in force at the moment you placed it. The version in force at that time is attached to your order confirmation.

17. Final provisions

17.1 You may not supply unlawful content through the Shop.

17.2 The contract is concluded in English and governed by Polish law. As a Consumer, you keep the protection of any mandatory provisions of the law of the country where you habitually reside; choosing Polish law does not take that away from you.

17.3 For disputes with Customers who are not Consumers, the courts having jurisdiction over the Seller’s registered office apply.

17.4 Our liability towards Customers who are not Consumers is limited to the extent permitted by law.

17.5 If any provision of these Terms is found invalid, the rest remains in force.

Appendix 1. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You do not have to use it; any clear statement will do.

Last updated: 9 September 2026. This version replaces the Terms and Conditions dated 02.01.2024.